Client Privacy Notice

This notice informs you about the processing of your personal data (including health data) in connection with your participation in the Metabolic Balance® nutrition program and about your rights as a data subject. The joint controllers for this processing are Metabolic Balance® Global AG, Marlene-Dietrich-Allee 14, D-14482 Potsdam, Germany, and your personal coach. Both parties work closely together under the Metabolic Balance® program and are jointly responsible for protecting your personal data. Processing takes place across various systems and processes, with the Metabolic Balance® web portal operated solely by Metabolic Balance® Global AG. The responsibilities of each party are defined in a joint controllership agreement pursuant to Art. 26 GDPR, particularly with respect to data subject rights and legal obligations. You may exercise your rights with either controller; however, data access requests are generally handled by Metabolic Balance® Global AG. The Data Protection Officer can be contacted at: dp@metabolic-balance.com.

Processing of personal and health-related data is essential for participation in the Metabolic Balance® program and for preparing your personalized nutrition plan. Data is collected by your coach and transmitted to Metabolic Balance® Global AG for further processing. You may also voluntarily register for the health newsletter (email-based), which is sent by Metabolic Balance® Global AG following a double opt-in process. With your consent, your data may also be used for analysis, product development, quality control, security improvements, and internal studies by the Metabolic Balance® Group.

The following categories of data are processed: full name, gender, date of birth, address, phone number, physical measurements, health and nutrition information (e.g. medical conditions, allergies, medications), blood values, voluntarily provided information (e.g. profession, title), and payment details. The legal basis for processing these data for program participation, marketing, and analytical purposes is your consent in accordance with Art. 6(1)(a) and Art. 9(2)(a) GDPR.

Your data may be shared with third parties where necessary to fulfill the contract and coordinate your support, including doctors, medical personnel, and laboratories. In addition, data is shared with Metabolic Balance® Global AG and authorized processors, such as national licensees, IT service providers, and support staff. All processors are contractually bound under data processing agreements in accordance with Art. 28 GDPR. A current list of relevant processors is available upon request.

Your personal data will only be retained for as long as necessary to fulfill processing purposes or comply with legal retention periods. Data may be stored longer in cases of legal disputes or formal complaints. If you withdraw your consent or request erasure, your data will be deleted or anonymized within 60 days, unless retention obligations apply. Otherwise, all data will be anonymized automatically after two years of inactivity.

If personal data is transferred to recipients outside the EU, this is done only in accordance with Art. 44 et seq. GDPR, based on an adequacy decision or appropriate safeguards. In the absence of such, data will be transferred only with your explicit informed consent under Art. 49(1)(a) GDPR.

Under the GDPR, you have the right to access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction (Art. 18), data portability (Art. 20), and to object (Art. 21) to the processing of your personal data. You may withdraw consent at any time with future effect by emailing dp@metabolic-balance.com. Separate consents may be withdrawn individually. Withdrawal does not affect the lawfulness of processing prior to its receipt. Automated decision-making or profiling does not take place.

For further questions or concerns regarding your data, you may contact your coach or Metabolic Balance® Global AG at dp@metabolic-balance.com. You also have the right to lodge a complaint with the competent data protection authority. For Metabolic Balance® Global AG, this is the State Commissioner for Data Protection and Access to Information of Brandenburg, Stahnsdorfer Damm 77, D-14532 Kleinmachnow, Germany.

This privacy notice may be updated to reflect legal changes. We will inform you appropriately of any such changes. Should any provision of this notice be invalid, the validity of the remaining provisions shall remain unaffected. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The German version of the privacy notice shall prevail https://www.metabolic-balance.com/de/datenschutz-hinweise-fuer-klienten